INTRODUCTION TO EKSA

Various efforts have been undertaken to enhance the quality of service delivery at UPM, including the ISO Management System, Client Charter, Lean Management, Service Innovation, Innovative and Creative Groups, and more. In line with the ongoing public service transformation initiatives, UPM remains committed to strengthening workplace environment management to improve institutional image and professionalism.

EKSA, introduced in January 2014, is the rebranding of the Public Sector 5S Practice. It is one of the initiatives aimed at improving the quality of government service delivery. This rebranding aligns with evolving demands and current expectations that emphasize enhanced performance, organizational competitiveness, and the cultivation of a creative and innovative culture across public sector departments and agencies.

At UPM, EKSA is also one of the evaluation criteria for the PTJ Star Rating.

The core components of EKSA implementation are based on the 5S Practices (Sort, Set in Order, Shine, Standardize, and Sustain) and are enhanced with the inclusion of the following new elements:

• Corporate Image

• Creativity and Innovation

• Green Practices

• Conducive Environment

• Agency Diversity

          EKSA IMPLEMENTATION OBJECTIVES

1. Improve corporate image
2. Encouraging creativity and innovation activities
3. Encouraging activities to cultivate Green Practices
4. Create a conducive environment
5. Increase motivation and discipline
6. Cultivate team spirit
7. Cultivating a responsible attitude Continuous improvement practices